Shipping policy
Shipping Policy
Processing Times
Custom orders typically require 2–4 weeks of processing before shipment, unless a different timeframe is stated on the product page. Processing time is separate from shipping time.
Ready-to-ship products follow the processing timeframe listed on their product page. If an order includes both custom and ready-to-ship products, they may ship together once the custom items are completed.
Shipping Rates and Carriers
We ship through USPS and UPS. Available shipping methods and charges are displayed at checkout. Delivery estimates depend on your destination and the selected service.
Rush Orders and Priority Shipping
Selecting Priority or expedited shipping affects transit time after your package ships. It does not shorten custom-order processing. Rush customization must be arranged separately and is subject to availability.
If you need your order for a specific event, please contact us before purchasing so we can confirm whether your requested date is achievable.
Processing Delays
If we cannot ship within the timeframe stated when you ordered, we will notify you, provide a revised shipping estimate, and offer the option to accept the delay or cancel for a full, prompt refund.
Tracking and Delivery
Tracking information will be provided when your order ships. Carrier delivery estimates are not guaranteed unless the selected service expressly includes a delivery guarantee.
Shipping Address
Please provide a complete and accurate shipping address, including any apartment or suite number. Contact us immediately if you notice an error. Address changes cannot be guaranteed after shipment.
If a package is returned because of an incorrect or incomplete address supplied by the customer, additional postage may be required to reship it. If we made the address error, we will cover the correction.
Lost, Damaged, or Missing Packages
If your package is lost, arrives damaged, or is marked delivered but cannot be located, email us promptly with your order number and tracking information. For damaged deliveries, retain the packaging and provide photos of the package and item.
We will assist with the carrier investigation and any applicable claim, and work with you toward an appropriate resolution. Insurance and claim eligibility depend on the shipping service and coverage purchased. Nothing in this policy limits your rights under applicable law.
Shipping Refunds
Original shipping charges are generally non-refundable for approved change-of-mind returns, except where required by law or when the return results from our error. If we cannot ship your order and a full refund is due, that refund includes the shipping charges paid.
Contact Us
For shipping questions, email jillianlee@uniqueleecreations.com.