Refund policy

UniqueLee Creations — Custom Order Policy

Each custom item is handmade specifically for your order. Please review your shoe size, colors, personalization, and shipping address before completing your purchase.

Sizing: Customers are responsible for selecting the correct size. Please review the shoe manufacturer’s size guide or contact us before ordering. Custom shoes made in the size ordered cannot be returned or exchanged because of fit or a change of mind.

Cancellations and changes: Once customization begins, customer-requested cancellations and design changes cannot be accommodated. Contact us promptly if you need to request a change before work begins.

Processing and shipping: Custom orders typically require 2–4 weeks of processing before shipment, unless otherwise stated on the product page. Shipping time is additional. Rush services are subject to availability and must be confirmed before purchase. If we cannot ship within the stated timeframe, we will notify you and provide the option to accept the delay or cancel for a full refund.

Returns and order concerns: Personalized and custom-made items are final sale for changes of mind. This does not affect your rights concerning defective, incorrect, or undelivered merchandise. If there is a problem with your order, contact us promptly with your order number, a description, and relevant photos so we can review and resolve it.

Handmade details: Slight variations in rhinestone placement and appearance are part of the handmade process. Product colors may appear different across screens.

Questions? Email jillianlee@uniqueleecreations.com.

Nothing in this policy limits rights provided by applicable law.