Política de envío

Shipping Rate Update: USPS has recently increased its shipping rates for all shipments. We utilize USPS/UPS for order deliveries. For larger orders, we strongly recommend adding extra insurance, as you are automatically insured up to $100.00. In case of lost or stolen items, please contact USPS/UPS to initiate a claim for your package.

• File a Claim with USPS File a Claim | USPS
• File a Claim with UPS File a Claim | UPS - United States

Custom Orders: If you've placed a custom order, please note that it may take up to 2-4 weeks for processing. During periods of high order volume, processing times may extend beyond the usual 2-4 weeks. Rest assured; you will be notified of any delays.

Shipping and Handling Charges: Please be aware that shipping and handling charges are non-refundable.

Address Accuracy: When providing your address, ensure its accuracy and include your apartment or suite number. In the event of a package being returned due to an insufficient address, you will be responsible for the reshipping fee to the correct address.

Shipping Times and COVID Impact: While "Ready to Ship items" typically take 2-5 business days for delivery, shipping times have been affected by COVID. Kindly understand that this is beyond our control, and we appreciate your patience. If you have specific delivery date requirements, please inform the owner before placing your order.

Priority Shipping: Opting for priority shipping ensures that your order will be shipped with priority status after completing the correct processing steps.

Restocking Fee: A restocking fee of 15% will apply to unused or undamaged products returned.

5-Step Shipping Process: Our shipping process involves five key steps: Order Placement, Picking Inventory, Sorting, Packing, and Shipping. This ensures a systematic and efficient handling of your orders.